KNOWLEDGE OF EMERGENCY CALL OPTIONS AMONG DEAF AND HARD OF HEARING PEOPLE
Abstract
In addition to traditional telephony, countries have to promote the use of new technologies providing 112 emergency services. It is important that the access to the 112 emergency calls is also made possible for persons with special needs, such as deaf and hard-of-hearing people. Along with the 112 voice call, deaf and hard-of-hearing persons can also send SMS text messages, contact the regional notification centre through WAP services, or through the call centre for persons with hearing impairment or may ask for the help of other people who are nearby. Based on a questionnaire completed by a sample of 113 deaf and hard-ofhearing persons, it has been established that they are well familiar with the 112 emergency number services through text messages, and know exactly which information has to be given. Most of the respondents would decide for emergency SMS services, 60% of the respondents are also familiar with this option. This indicates that the introduction of the SMS emergency call option was a useful acquisition to help deaf and hard-of-hearing persons.
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